DMCA / IP Takedown Policy

Garisea respects intellectual property. If you believe content on the platform — a listing photo, listing description, dealer logo, vehicle imagery, or anything else — infringes your copyright, trademark, or other IP rights, send us a takedown notice using the process below. We act on valid notices, typically within 5 business days.

• Identification of the work. A description of the IP you own and how to identify it (registration number for a copyright; mark + class for a trademark; URL where the original is hosted).
• Identification of the infringing material. The Garisea URL(s) where the material appears. The more specific, the faster.
• Your contact details. Name, email, phone, and a physical mailing address (Kenya or international).
• A good-faith statement that the use is not authorized by the rightsholder, agent, or law.
• An accuracy statementthat the information in the notice is accurate and you're authorized to act on the rightsholder's behalf, under penalty of perjury.
• Your signature — physical or electronic.

Email: [email protected]
Subject line: DMCA Takedown — <your name or entity>
Mail (if email isn't practical): Francton LLC, Attn: DMCA Agent, Nairobi, Kenya.

• We confirm receipt within 1 business day.
• We review the notice. If it covers all the required elements and the claim is colorably valid on its face, we remove or restrict access to the material — usually within 5 business days, faster for clear-cut cases.
• We notify the user who posted the material with a copy of your notice (so they can respond), and we record the action in our internal moderation log.
• Repeat infringers — accounts subject to multiple valid notices — have their accounts suspended or terminated under our Acceptable Use Policy.

If your content was removed and you believe the removal was a mistake or misidentification, send a counter-notice to the same email above. Include: the removed material's location, your contact details, a statement that you have a good-faith belief the material was removed in error, and your consent to jurisdiction in Kenyan courts. We forward valid counter-notices to the original complainant; if they don't pursue legal action within 10 business days, we may restore the material.

Filing a takedown notice you know to be false — to harass a competitor, suppress a legitimate listing, or grief a user — is itself a violation of our Acceptable Use Policy and may also expose you to legal claims under Kenyan law. We track repeated bad-faith filings and can refuse to act on future notices from the same source.

Trademark complaints (vehicle brand marks, dealer logos, domain confusion) follow the same notice + counter-notice process. Be specific about the mark, the registration jurisdiction, and the specific listing or content you're objecting to. We don't police the use of common vehicle brand names in listing titles — "Toyota Corolla" is a description, not a trademark infringement when applied to an actual Toyota Corolla.

Not sure if your situation is a takedown matter or just an AUP violation? Email [email protected]; we'll point you at the right path.