Acceptable Use Policy

Everyone using Garisea — buyers, dealers, partners, and visitors. It adds to our Terms of Service, the Dealer Terms and the Partner Terms; where the AUP overlaps with any of them, the AUP's prohibitions still apply.

The following are not allowed on any Garisea surface — listings, messages, reviews, photos, profile fields, search queries, anywhere:

• Listing a vehicle you don't own or aren't authorized to sell. No drop-shipping, no listings on behalf of someone else without disclosure.
• Bait pricing — advertising one price and charging another at the point of sale.
• Stolen vehicles, vehicles with disputed title, or vehicles imported in violation of Kenyan law.
• Fake reviews — by you, on your own listing, on a competitor, or coordinated with anyone else.
• Impersonating another dealer, brand, or person.
• Off-platform payment scams — asking buyers for deposits via M-Pesa to a non-Garisea number, claiming you'll "hold the car" against a wire transfer, etc.

• Harassment, threats, hate speech, sexual content, or discrimination on any platform surface — including private messages, reviews, and listing descriptions.
• Repeated unwanted contact after someone has indicated they aren't interested.
• Doxxing — publishing someone's personal information without consent.

• Scraping, automated access, or any non-API data extraction. The GraphQL endpoint is for first-party clients; third-party access requires written agreement.
• Reverse-engineering the platform, probing for vulnerabilities outside an authorized security program, or running denial- of-service traffic.
• Creating multiple accounts to evade suspensions, manipulate reviews, or abuse promotional offers.
• Bypassing the search / contact gating with technical tricks — the gates exist to keep the marketplace healthy for everyone.

Don't upload content you don't own or have permission to use — photos, descriptions, dealer logos, vehicle brand marks. If a copyright owner or trademark holder asks us to take content down, see our DMCA / IP Takedown Policy for the process.

Buyers reach dealers through Garisea: an enquiry, in-app chat, or the Call and WhatsApp buttons, which send the dealer an enquiry first and show the buyer the dealer's number only when the dealer's plan covers that enquiry. A dealer's phone number and email are not shown publicly. We keep in-app chat messages to detect fraud and resolve disputes, as our Privacy Policy explains. Once a buyer and dealer move the conversation off-platform, Garisea has no visibility into the sale, and that communication isn't our responsibility — but the AUP still applies to anything you do with contact details obtained through the platform.

Depending on severity and intent: warning, content removal, listing pause, account suspension, account ban, or referral to Kenyan authorities. We don't publish a points-based ladder — context matters too much. Repeated minor violations can stack to a ban; a single severe violation (fraud, threats, stolen property) jumps straight to permanent account closure. Where possible we notify and give an opportunity to appeal, but we reserve the right to act immediately when the platform or its users are at risk.

Every vehicle listing, dealer profile, in-app message, and customer review on Garisea can be reported, on the web and in the mobile app. On a listing or dealer page, Report is in the menu (⋮). Choose it, pick a reason, and submit — reports are confidential and our moderation team does not identify the reporter to the reported party.

Take-down commitment: we review every report within 24 hours and act on confirmed violations (content removal, listing pause, account suspension, or full ban depending on severity) the same day. Reports submitted outside business hours are reviewed on the next working morning.

You can also email us at [email protected] with the listing URL, dealer name, or message context for anything that needs more detail than the in-app Report flow captures. High-severity reports (fraud, threats, stolen property) are picked up immediately regardless of business hours.

Fake or spam enquiries: dealers and partners report them by opening a support ticket from their dashboard (Support).

Blocking abusive users: on both web and mobile, every dealer profile and inquiry thread also has a Block action. Blocking stops the other party from contacting you and removes their messages from your inbox. Unblock from Profile → Blocked Users at any time.

Questions about this policy: [email protected].

Garisea is operated by Francton Limited.